CMS Development
Complaint Management System (CMS), is a set of integrated tools, optimized to meet efficient handling of complaints through ticketing system, which include automate processes like registering new complaints, managing existing complaints, automatic escalation of unresolved complaints, managing complaint statuses, performing inquiries, handling of complaints by respective persons/departments, performance monitoring and producing informative MIS.
CMS supports all authorized users to work in a collaborative manner throughout complaint management cycle i.e. from initiating of complaint to closing of it. CMS is an integrated system based on Client / Server and Relational Database technology with comprehensive documentation.
CMS is protected from unauthorized system access by its User Management Module. Its Logging facility ensures complete management control over its usage. This ensures that the system is used to meet its purpose. Its Disaster Recovery module ensures continuous System Availability.
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